This policy explains when you can cancel an order for a KaInvite invitation website and when you get your money back. KaInvite is a brand of Enlightenbrains (proprietorship) ("we", "us").
When you get a full refund
- Before your site goes live. If you cancel after paying but before your invitation website is published (goes live), we refund the full amount.
- If we cannot deliver. If we are unable to deliver your invitation website, we refund the full amount.
- Duplicate payments. If you were charged more than once for the same order, we refund every extra payment in full.
After your site goes live
Once your invitation website is live, it has been delivered and the order cannot be cancelled or refunded. If something is not right, we will fix it: changes to your details (names, dates, functions, venue, photos and so on) are free until the wedding.
How refunds are paid
Approved refunds are processed within 5–7 business days and paid back to the original payment method (the same UPI account, card, bank account or wallet you paid with). Your bank or payment provider may take a few extra days to show the money in your account.
How to ask for a cancellation or refund
Contact us with your invitation link (for example aarav-meera.kainvite.in) or your payment reference:
- Email: hello@kainvite.in
- Phone / WhatsApp: +91 9644396895
We reply to every request and tell you whether the refund is approved.
Unpaid previews
You can create and look at a preview of your invitation before paying. Nothing is charged for a preview. Unpaid previews are not published and expire after a few days.